Discreet Privacy

Last updated: June 2026

Our commitment

Lemon Story respects your privacy. This policy explains what we collect, why we collect it, and how you stay in control — especially important when shopping for personal, intimate pieces online.

Information we collect

Order information — name, shipping and billing address, email, phone (if provided), and payment confirmation (we do not store full card numbers).
Account information — if you create an account: login credentials and order history.
Communications — messages you send via our contact form or email.
Newsletter — email address only, if you subscribe.
Technical data — device type, browser, and anonymised usage data via cookies necessary for checkout and site performance.

How we use your information

Fulfil and deliver your orders
Send transactional emails (order confirmation, shipping updates, returns)
Provide customer support
Send marketing emails only if you have opted in
Improve our website and product experience
Comply with legal obligations

Discretion in communications

Order confirmation and shipping emails reference Lemon Story and your order number — not individual product names in subject lines where avoidable. Packaging is always plain and unbranded on the outside.

Sharing your data

We share data only with trusted partners who help us operate:

Shopify (hosting, checkout, payments)
Shipping carriers (name and address for delivery)
Email service providers (transactional and marketing, if subscribed)

We do not sell your personal information to third parties.

Cookies

Our site uses essential cookies for cart and checkout functionality. Analytics cookies, if used, help us understand how visitors use the site. You can manage cookie preferences in your browser settings.

Your rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to certain processing. To exercise these rights, contact us via Contact Us.